Refund policy
REFUND & RETURN POLICY
Our 30-Day Guarantee If it's not right, we'll make it right. If your order arrives damaged, has a defect, or we made a mistake with your personalization, contact us within 30 days of delivery and we will replace it or issue a refund.
How to start Email with your order number and a photo of the issue. We'll take care of it from there.
Personalized, made-to-order items Every NOXELO piece is personalized and made to order specifically for you. For this reason, we cannot accept change-of-mind returns or exchanges once an item has gone into production. This does not affect your rights in the case of a damaged, defective, or incorrectly personalized item, which are always covered by our 30-Day Guarantee.
Changing or canceling an order Need to change or cancel? Email us as soon as possible. Because production starts quickly, we can usually make changes only before your item goes into production.
Refunds Approved refunds are issued to your original payment method. It may take a few business days for the refund to appear, depending on your bank or card provider.
Lost or delayed packages If your tracking shows a problem or your order hasn't arrived, email and we'll help you resolve it.