Privacy policy
PRIVACY POLICY
Who we are This Privacy Policy explains how Noxelo ("Noxelo," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from our online store. If you have any questions, email us at .
Information we collect
- Information you give us: your name, email address, shipping and billing address, order details, and any photos, pet names, or text you upload to personalize a product.
- Payment information: card and payment details are collected and processed directly by our payment providers. We do not store full card numbers.
- Information collected automatically: when you browse the store we collect device and usage information (such as IP address, browser type, pages viewed, and referring links) through cookies and similar technologies.
How we use your information We use your information to:
- process, fulfill, and personalize your orders and produce your engraved item;
- communicate with you about your order, respond to inquiries, and provide support;
- send marketing messages where you have chosen to receive them (you can opt out at any time);
- detect and prevent fraud, secure our store, and comply with legal obligations;
- measure and improve our store, products, and marketing.
Your uploaded photos Photos you upload are used solely to create your personalized product and to provide customer support. We do not sell your photos or use them for advertising without your permission.
How we share your information We share information with service providers who help us operate the store, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, email and SMS providers, and analytics and advertising partners (such as Google and Meta). We may also disclose information to comply with the law, enforce our terms, or in connection with a business transfer. We do not sell your personal information for money.
Cookies and tracking We use cookies and similar technologies for essential store functions, analytics, and advertising. You can control cookies through your browser settings and, where available, through the cookie preferences on our store.
Your privacy rights Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sharing" of your information. California residents have these rights under the CCPA/CPRA. To exercise any right, email us at . We will not discriminate against you for exercising your rights.
Data retention We keep your information for as long as needed to fulfill the purposes described here, including to meet legal, accounting, or reporting requirements.
Children Our store is not directed to children, and we do not knowingly collect personal information from anyone under 16.
Changes to this policy We may update this Privacy Policy from time to time. The "last updated" date above reflects the latest version.
Contact Questions about your privacy? Email .