Refund & Return Policy

Our 90-Day Money-Back Guarantee

We want you and your pet to love Noxelo. If you're not completely satisfied, you're covered by our 90-day money-back guarantee.

How it works

• You have 90 days from the date of delivery to request a refund.
• Email us at support@noxelo.co with your order number and the reason for your return.
• We'll reply within 1–2 business days with next steps.

Refunds

Once your request is approved, your refund is issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 30 days and we'll make it right at no extra cost.

Questions? Reach us anytime at support@noxelo.co.